Privacy Policy

Last Updated: November 22, 2025

ProSoftSolutions ("we," "us," or "our") is committed to protecting the privacy of our users, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website prosoftsolutions.cloud or use any of our products and services.

1. Information We Collect

Information You Provide

• Account credentials (name, email address, login method) when you register for our products
• Contact information submitted through our website forms (name, email, phone number, message content)
• Project-related data you provide while using our applications
• Uploaded content (files, images, documents)
• Support communications and feedback

Automatically Collected Information

• Device information (model, operating system, browser type and version)
• Usage patterns (pages viewed, features used, session duration)
• Diagnostic data (crash reports, performance logs)
• IP address and approximate location

OAuth Integration

Where our products support OAuth-based authentication (e.g., Google, Apple), we receive only basic profile data: email address, display name, and profile picture. We do not access your contacts, calendar, or other services.

Optional Permissions

Some of our applications may request access to device features such as camera, photo library, microphone, or notifications. These permissions are optional and can be granted or revoked at any time through your device settings.

2. How We Use Your Information

• Account creation and authentication
• Delivering and maintaining our products and services
• Personalizing your experience
• Data synchronization and backup
• Responding to customer support requests
• Security monitoring and fraud prevention
• Analytics and product improvement
• Optional marketing communications (with your consent)

3. Data Sharing

We do not sell your personal data.

We may share your information with:

• Cloud and infrastructure providers (e.g., AWS, hosting services) to operate our products
• Authentication providers (e.g., AWS Cognito) for secure login services
• Analytics and diagnostics services to improve product quality
• Customer support platforms to resolve your inquiries
• Legal authorities when required by law or to protect our rights

All third-party vendors operate under our instructions and with appropriate data protection safeguards.

4. Advertising

Where applicable, our products may display advertisements. You can control ad personalization through your application settings or operating system privacy controls. Ad partners may use device identifiers and limited usage signals when personalization is enabled.

5. Data Retention

We retain your data for as long as your account remains active or as needed to provide our services. You may request account deletion at any time, which will trigger removal or anonymization of your personal data, unless we are required to retain certain records for legal or regulatory purposes.

6. International Data Transfers

Your data may be processed in countries where our cloud infrastructure providers operate. We ensure appropriate safeguards are in place, including Standard Contractual Clauses or equivalent mechanisms recognized under applicable data protection laws.

7. Security

We implement administrative, technical, and physical safeguards to protect your information, including encryption in transit and at rest where applicable. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are intended for users aged 18 and older. We do not knowingly collect personal data from children without parental consent. If we become aware that we have collected data from a child, we will take steps to delete that information promptly.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain data processing activities
• Withdraw previously given consent
• Receive a portable copy of your data
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at admin@prosoftsolutions.cloud.

10. Communications

You can enable or disable push notifications for our applications through your device settings. You may unsubscribe from marketing emails at any time using the unsubscribe link provided in each message.

11. Third-Party Services

Our products may link to or integrate with third-party services. These services operate under their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of external services.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes may be communicated through our products or by email.

Contact Us

ProSoftSolutions

Trnavská cesta 16785/74A
Bratislava - mestská časť Ružinov 821 02
Slovakia

Phone: +421 948 727 256

Email: admin@prosoftsolutions.cloud